REFUND & CANCELLATION POLICIES


Membership Discount

Garden Members: PLEASE SIGN IN HERE before adding education programs to your shopping cart. Your Member Discount will be reflected at checkout. If your membership is lapsed at time of purchase, price adjustment refunds will be given up to 5 business days from the time of purchase with a membership renewal. Members must contact Red Butte Garden’s Program Registrar in order to receive a tuition price adjustment within the 5 day timeframe. Refunds will not be given after 5 business days.

Summer Camps and Day Camps

In the event that your camper cannot attend the camp he/she is registered for:

  • 10 business days notice of cancellation is required to receive a full refund (less 20% processing fee).
  • NO refunds will be given with less than 10 business days notice.
  • Campers asked to withdraw from camp for failing to comply with the Camper Code of Conduct will receive no refund.
  • Transfers into other camps will be granted up to 5 business days before the start of camp (space dependent).
  • If your child is unable to attend due to medical reasons, you may receive a full refund (less 20% processing fee) at any time prior to the start of camp by providing a doctor’s note.
  • Camps cancelled by the Garden will be automatically fully refunded.
  • We are unable to refund for missed days of camp.
  • Camp registration fees are nontransferable.
  • The Garden reserves the right to cancel any camp due to low enrollment.

Garden Adventure Classes

In the event that your child cannot attend the class he/she is registered for:

  • No refund will be given for cancellations or missed classes.
  • Transfers into another available Garden Adventure class will be granted up to 24 hours prior to the class.
  • Programs cancelled by the Garden will be fully refunded, or you may opt to transfer your registration to another Garden Adventure class.

Sprout House Workshops

  • You may cancel your workshop up to 10 business days prior to the date of the workshop. A full refund (less 20% processing fee) will be given.
  • You may change the date of your workshop up to 10 business days prior to the date of the workshop (subject to availability).
  • Programs canceled by the Garden due to Garden closure will automatically be fully refunded. You’ll be notified of a cancellation 24 hours prior to the start of the program. Should this occur, you may opt to reschedule to another date (subject to availability).

Lil' Buds Camps

In the event that your child cannot attend a Lil' Buds Class:

  • If notice is given at least 10 business days prior to the class date, a full refund (less 20% processing fee) will be given.
  • If cancelled with less than 10 business days notice prior to the class, no refund will be given.
  • Transfers into other classes will be granted up to one week before the start of the class (space dependent). A 20% processing fee per student per class will be assessed. Class registration fees may not be transferred between students.
  • If your child is unable to attend due to medical reasons, you may receive a full refund (less a 20% processing fee) at any time prior to the start of class by providing a doctor's note.
  • If Red Butte Garden must cancel a class, registrants will be notified no less than 5 business days before class and will be granted either a full refund or the option to transfer classes (space dependent)
  • To cancel or make a transfer, please call (801) 581-8454

Adult Classes

Full payment is required at the time of registration. Two week’s notice of cancellation is required to receive a full refund less a 20% processing fee. There are NO refunds for no-shows. Programs cancelled by the Garden will be automatically fully refunded.

Campout

Full payment is required at the time of registration. Two week’s notice of cancellation is required to receive a full refund less a 20% processing fee. There are NO refunds for no-shows. Programs cancelled by the Garden will be automatically fully refunded.

 
 







801.585.0556 | 300 WAKARA WAY, SALT LAKE CITY, UT 84108
Copyright ©2017 Red Butte Garden