MEMBERSHIP FAQ


Need more information about Red Butte Garden Membership? Check out our Frequently Asked Questions below.

General Questions

What is the best way to purchase or renew a membership?

Memberships may be purchased multiple ways:

  • ONLINE with a credit card
  • By phone with a credit card: 801-585-0556
  • In person at the RBG Visitor Center with cash, check, or credit card: 300 Wakara Way, Salt Lake City, UT 84108
  • With a check by mail:

    Print out, fill out, and return this Membership Application FORM to:
    Red Butte Garden, Attn: Membership Dept.
    300 Wakara Way, Salt Lake City, UT 84108

My friend / family / coworker loves Red Butte Garden! How can I give them the gift of membership?

  • Gift Memberships can be purchased ONLINE, by phone at 801-585-0556, or in person at the RBG Visitor Center. Gift Memberships cannot be purchased through the mail.
  • When purchasing a Gift Membership online ensure you check the box “This membership is a gift” and complete all requested fields to ensure the gift is mailed in a timely manner.

When can I expect to receive my membership card?

Please allow three to four weeks for your card to arrive, but don’t wait to enjoy the Garden! During the processing period you may continue to visit by simply showing a photo ID at the RBG Visitor Center.

How often do membership prices increase? Why?

Membership rates increase every two to three years. Periodically assessing the membership program and increasing rates allows the Garden to both provide an excellent experience to members and ensure prices cover the increasing cost of fulfilling membership benefits.

Is my membership gift tax-deductible? If so, how do I get my receipt?

Memberships of $75 or less are 100% tax-deductible. Memberships more than $75 are tax-deductible, less the fair market value of any benefits you may receive.

Can membership gifts be matched?

Yes! Find out if your employer matches gifts HERE, or contact your employers’ Human Resources Department.

I lost my membership card! What should I do?

Contact the Membership Department at membership@redbutte.utah.edu or call 801-585-0556 to request a replacement. You should receive your new card within three to four weeks. While waiting for your new card, continue to visit the Garden by simply showing your photo ID at the Visitor Center.

If I renew my membership before it expires, how will this affect my expiration date?

Your membership is valid for 12 full months. If you renew your Membership early, your membership will be extended for 12 months past your current expiration date.


Concerts

What membership levels are eligible for Red Butte Garden Outdoor Concert Series benefits?

You must purchase a Garden-Plus level or above to qualify for concert benefits. Garden-Basic does not receive concert benefits.

How does the Garden member-only presale of tickets for the Outdoor Concert Series work?

Current members at the Garden-Plus level and above are eligible to participate in the concert series presale one week before tickets go on sale to the public. Generally the presale takes place at the end of April.

The Membership promo code is the email address associated with your Garden membership. This code allows members to purchase presale tickets and get a discount.

It is wise to ensure your Garden membership is current by the month of March, so that no problems are encountered. For more information on the Garden member presale, visit the HOW TO BUY concert tickets page.

How many concert tickets can I purchase at the member rate?

Membership
Member Rate Tickets
per Concert
Garden-Plus 2
Family 4
Family-Plus 4
Circle of Friends 4
Contributor 6
Forget-Me-Not 6
Blazing Star 8
Avant Gardener 8
Director’s Club 8

I want to buy my limit of member rate tickets, but I also need to buy additional tickets at the regular price, can I do that when I buy my discounted tickets?

No. Only member-rate tickets may be purchased during the presale period. Additional tickets may be purchased when ticket sales open to the General Public.

Does my membership guarantee Outdoor Concert Series tickets?

No. Each concert has a limited number of tickets and there is always a possibility that tickets will sell out before all members get a chance to place their orders.

Do members have special parking privileges?

No. When visiting the Garden or attending a concert, parking is free, but limited. For more information on concert parking, please visit the CONCERT FAQ page.


Membership Levels and Benefits

In 2015 I had an Individual or Dual Membership, what level is a good fit for me now that those levels have changed?

The new level, Garden-Plus, is perfect for you! Garden-Plus is a hybrid of Individual and Dual. With this membership you may either bring one unnamed guest each visit, or you may name a second person a cardholder. If you choose to name a second cardholder, any guests you bring will need to pay admission, even if the second cardholder is not present.

If I name a second cardholder on my Garden-Plus membership, may I still bring guests to the Garden?

No, once a second cardholder is named, only cardholders have free admission.

What is the difference between a Family and a Family-Plus Membership?

  • A Family membership allows for two cardholders and free admission for up to six children, age 17 and under, each visit. This level is perfect for parents or grandparents who bring their family to the Garden frequently.
  • A Family-Plus membership allows for a third cardholder. Family-Plus is a great solution for families whose caregivers may bring their children to the Garden when their guardians are at work or other engagements.

Can I bring play dates to the Garden with my Family / Family-Plus Membership?

Family and Family-Plus memberships are perfect for play dates! Each membership allows for up to six unnamed children each visit. Just remember that additional children or any adults who are not cardholders will be charged an admission fee.

I want to bring additional guests to the Garden. How do I get/use my 50% off guest coupons?

Your 50% off Guest Coupons will be included in your welcome package with your membership card. You must bring the physical coupon to the Garden for your guest to receive 50% off admission.

Each Membership level qualifies for the following number of 50% off Guest Coupons:

  • Garden-Basic – 2
  • Garden-Plus – 2
  • Family – 2
  • Family-Plus – 2
  • Circle of Friends – 2
  • Contributor – 4
  • Forget-Me-Not – 6
  • Blazing Star – 8
  • Avant Gardener – 10
  • Director’s Club – 10

I have decided I want a higher level, how can I upgrade my membership?

To upgrade your membership please call 801-585-0556, or stop by the Visitor Center. Memberships cannot be upgraded online or through the mail.

I would like to attend an adult workshop / sign my children up for an activity, how do I get my member discount?

To receive your discount you will need to REGISTER in Red Butte Garden’s online portal using the email associated with your membership. Within 2-4 weeks you will also receive a User Registration email reminder, but you may register at any time.

After you are logged in you will be able to register for classes / workshops / activities and receive your discount. Your discount will be reflected after you add items to your cart, before you complete check-out. Outdoor Concert Series tickets are not purchased through this portal. You can find information on purchasing Outdoor Concert Series tickets HERE.

If your discount is not being reflected please call 801-585-0556.

I signed up for a class through the online portal and didn’t receive my discount. What should I do?

Please call 801-581-8454. Staff will work with you to ensure you are refunded the proper amount, and that future registrations are processed properly.

I never received my user registration email for the online portal. How do I get set up to get my membership discount on Garden programming?

You can REGISTER on our website. Just remember to use the email associated with your membership so the system will properly recognize you and give you your benefits. If you continue to encounter issues, please call 801-585-0556.


More Questions?

membership@redbutte.utah.edu

Call 801-585-0556

 
 







801.585.0556 | 300 WAKARA WAY, SALT LAKE CITY, UT 84108
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